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The Questions

Readers' Requests

 

Questions about Sirius Recommends

(in association with Amazon.com)

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The Answers

What is an ebook?

An ebook is simply an electronic book. E-books are formatted using various programs, such as Word or Adobe Acrobat. The free Adobe Acrobat Reader may be downloaded at their site. Additionally, handheld portable machines are making it easier to take the ebook with you.

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I have a Rocket eBook (tm) or a Palm Pilot. Can I read books I purchase through Sirius Publications with one of these devices?

Yes, you can. Please read the commentary, "How do I read an ebook," for more information.

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How do I purchase a book?

You have several options- iBill, PayPal, credit card, online check:

  1. iBill:
    While on the book's page, click on the link to purchase a copy through iBill, and you will be taken to iBill's server to buy it through a secure credit card (Mastercard or Discover) or online check transaction, and immediately download the book.
  2. PayPal
    When you click on the Add to Cart link, you can add items to PayPal's shopping cart. If you choose to check out, you will be sent to PayPal's secure server and will be able to use a credit card (Mastercard, Discover, Visa), debit card, online check, or PayPal balance to make your purchase. You need to open an account with PayPal if you do not already have one in order to complete the transaction. It is a free service. Your ebook will be sent to you via email, as an attachment, usually within 24 hours. If you pay via online check, it usually takes a day or two for the check to clear and the ebook or print book will be mailed/emailed after that time.
  3. Booksurge
    If you purchase a print book or pdf book through Booksurge, they will send it out within 48 hours.

Please note that books purchased through Sirius Recommends or through the 'other/self-published books' sections are subject to different rules and are third-party purchases (we do not handle the purchase or return process for those books.)

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What may I do with the book I purchase?

A better question might be: what may I not do.  Of course you are free to download the book, read it, and/or print it for your own reading enjoyment. In addition you are free to give your copy as a gift to another individual, just as you would be with a more conventional book. You are not allowed to print several copies and hand them out to your friends, send copies by email, nor to upload it or otherwise make it available online, or to represent it as your own work (that would be plagiarism.) Again, this is the same legally as a conventional bound book, and violators will be prosecuted. Each book is copyrighted by its author.

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Is your online billing and payment secure? Should I worry about paying by credit card?

We use secure payment methods.  Every measure is taken to assure the transaction is safe. However, we also encourage customers to become knowledgeable about secure payment and know their rights and liabilities.  We currently use PayPal and iBill to process our sales. There is no charge for you to perform guaranteed secure transactions. PayPal provides free insurance against unauthorized transactions. You can feel confident using your credit card with their secure payment system, and safe shopping guarantee. PayPal requires you to sign up as a customer if you have not already done so. It only takes a few minutes and involves only a few other items besides the credit card information (name, password.) In the future, when you make purchases through PayPal, you will not need to register and will only need to enter your name and password.

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I live outside the United States. Can I pay with my own currency?

We recommend purchasing through iBill, which is available to most countries. Please see our page for international customers for detailed information before purchasing.

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I have a Mac or WebTV.

The book and order process should still work, as long as you have the appropriate program, such as Word or Adobe Reader.

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Will I need a special program to read these books?

Yes and no. If you order a PDF file, then you need to download and install the Adobe Acrobat Reader which can be downloaded for free on the Adobe website. Please read this the Facts about Electronic Books for more information. .

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How much is shipping and handling?

Shipping charges vary with the type of product ordered. No shipping charges for downloads. Shipping for each disk or CD ordered and sent to a physical address within the U.S. is $3.95. You can calculate shipping if you are located at an address outside the U.S. by using our shipping page.

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Do I have to pay sales tax?

Residents of Michigan must pay a 5% sales tax on all orders shipped to an Michigan address. If you do not live in Michigan, you do not have to pay the sales tax.

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When will my order arrive?

That depends. Download orders could arrive anywhere from 12 hours to 72 hours after the order was placed. Orders paid for by e-check will be held until the check clears, usually one to seven business days before being processed.

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What is your return policy?

Due to the nature of the business, when electronic books are purchased, customers may not return products for a refund or exchange the original purchase for another product. This includes downloads, disks, and cd roms. The exception to this policy is if the cd, disk, or download is corrupted or unreadable, the same product will be resent in the same format as originally ordered and must be requested within 30 days from date of order.

Corrupted or unreadable CDs and disks must be sent directly to Sirius Publications (see our contact info page for address), postpaid with the original sales receipt and a written reason before the product can be replaced. To have a download resent, send a request to orders@sirius-books.com. This policy also means that after your order has been placed, received and accepted, the order may not be canceled or any money refunded. All electronic book sales are final.

We hope that all our customers will be satisfied with the quality and service they receive from us. However, if you are not satisfied, please contact us and we will make it right.

We also offer a small selection of print books. Refunds are granted within 30 days, minus shipping and handling fees. Print books must be sent directly to us, postpaid with the original sales receipt and a written reason for the refund.
Print books purchased through Booksurge.com are nonreturnable.

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What information will be given out about me?

When publishers dropship an order to you, they will receive your email address or postal address (currently this is available through the Self-Published Books page.)

We respect your privacy and do not give your personal information out, including email address and postal address, without your permission. We do not send unsolicited advertising to our customers. For more information on how we use your personal info, see our privacy policy.

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What kind of payment options,security and customer service can I expect from Sirius Recommends (in association with Amazon.com)?

You will get the same treatment and options as any Amazon.com customer.  The Amazon.com site devotes a page to each of these topics.  See these links for detailed information on Shipping, Credit Card and Payment Options or Safe Shopping Guarantee. When you look at the books, note the shipping times, since they vary greatly. One great thing about Amazon.com is that books that are in stock at the Amazon.com warehouse are shipped within 24 hours.  However, books that they must request from a distributor or publisher/author can take 4-6 weeks to arrive, and will usually take four. See the Amazon.com Help Desk for other questions related to Amazon.com.

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Does Amazon.com charge the same amount/give the same discounts for books I purchase through your Associates site?

Yes. Associates do get a small referral fee, but the fee is taken out of the Amazon.com side, not added to the cost of the book. You will still receive the same price and any discounts offered by Amazon.com.

Authors and Readers: we hope you are pleased with the support and services we provide. Please help support Sirius Publications by using this link if you wish to visit the Amazon.com home page. We receive a modest referral fee if you buy books through this link and the others on our pages.

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What if the books I want are out of print or out of stock at Amazon.com?

If the book is out of stock, the publisher or distributor may replenish their stock. You can check back in days or weeks to see if its status has changed. If the book is out of print, you can check back at a later time in case printing has resumed (there is no gaurantee it will), or contact Amazon.com, who will do a query to find a used copy of the book and submit the prices to you for approval. We do not receive a referral fee if you buy a book through this method. However, if there is any other way we can help you find a book you are looking for, please email us.

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